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FAQs

Why do I need MEXSHIELD® assistance during my stay in Mexico?

Whether your trip is a day or a season. alone or accompanied; when we travel we take with us one of our most valuable belongings, our freedom, which can be affected or threatened if by accident we are subject to some negative event, or without knowledge we break any Mexican laws.

MEXSHIELD® brings you and those you care about the peace of mind you need at all times, we have safety assistants in the field who will attend you in person at your location to support you and your loved ones to get out of any trouble, our support is open 24/7 so you can peacefully enjoy your trip.

Mexico is wonderful destination! Enjoy it even more when you have the tranquility of having the support of an established company and legal advisors if something does happen.

Facts to consider:

- Foreign citizens traveling or living in Mexico are subject to all laws in Mexico.
- For U.S. tourists | The Department of State of U.S. cannot:

I. Get U.S. citizens out of jail.
II. State to a court that anyone is guilty or innocent.
III. Provide legal advice or represent U.S. citizens in court.
IV. Serve as official interpreters or translators.
V. Pay legal, medical, or other fees.

Source: U.S. Department of State, https://mx.usembassy.gov/u-s-citizen-services/arrest-of-a-u-s-citizen/
Why should I buy travel insurance?

Whether you're adventuring in Mexico nature destinations or taking a trip to a Pueblo Mágico or neighboring province, travel insurance protects you and your loved ones. Be confident you're covered when dealing with a family or medical emergency, travel delay or lost luggage.

Are the safety assistants/Attorneys bilingual?

Our safety assistants and attorneys throughout the Mexican Republic are bilingual and highly skilled personnel who handle claims and are ready to help you 24 hours a day, 7 days a week and 365 days a year.

Can I wait to purchase my MEXSHIELD Assistance Plan after I'm arrested or I have a problem in Mexico?

Unfortunately no; once an incident has occurred during the trip, the purchase of the MEXSHIELD Assistance service can no longer be applicable. You have to purchase the service at least 24 hours before your date of departure. Please consult the MEXSHIELD Assistance Terms of Use

Once I purchase my MEXSHIELD Assistance Plan, do I receive a confirmation document with instructions?

Yes, you will receive an email with your certificate and full instructions in case of emergency.

Your family will receive a notification email and instructions on what to do if you experience any problems during your trip, these instructions will include our MEXSHIELD emergency contact numbers, which are available 24 hours a day, 7 day a week and 365 days a year.

You can register the data of your emergency contact before you checkout your order, please verify that all their data is correct and properly updated.

Does MEXSHIELD offer me, if needed, additional legal services during my stay in Mexico?

Yes, but that service is only by referral and is your option to acquire the service with additional cost and fees. For more information please contact us

How can I get in touch with the attorney or safety assistant once I have a problem?

Just Call from MX: 001-832-318-0369 or Call from US: 1-832-318-0369, with a click on the MEXSHIELD App or call directly to the person you trust which you registered in the Emergency Contact section and we will take care of the rest.

If I have not purchased the MEXSHIELD Assistance before starting my trip, can I purchase the service during my stay in Mexico?

Yes; that service is only by referral and is your option to acquire it, you may be charged with additional cost and fees. For more information please contact us

Consult the MEXSHIELD Assistance Terms of Use

What is the approximate time that one would wait to expect and see an attorney/safety assistant once there is an incident?

It all will depend on the location and hour when the service was requested. There are factors thatcould affect the arrival of our safety assistant/attorney such as traffic, weather conditions, due process just to name a few.

Our commitment is to care for you, our traveler, and your loved ones piece of mind.

In which cities of Mexico does MEXSHIELD have coverage?
Coverage Map
Are the Safety Plans by family or by person?

The service is covered by each individual person that is registered in the system at the time of the purchase.