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ASSITANCE TERMS, CONDITIONS AND DESCLOSURE

The service provided by MEXSHIELD is exclusively for the advice in each of the points covered in the following list and excludes all types of fines, subject to process and expenses arising from the protection of their interests and their person.

The service purchased from MEXSHIELD has a limit of 3 requests for assistance of different events per member, during the time of stay and informs that it is a service company with an external network of providers.

I do understand that MEXSHIELD is NOT an insurance company and for the services we provide we use professional third parties.

I agree and understand that MEXSHIELD services, can and will videotape, record and/or will use witnesses for quality control. In any case MEXSHIELD feels the need or necessary that may apply.

PRODUCT DISCLOSURES, TERMS AND CONDITIONS.

This PDS is designed to assist you in your decision to purchase a MEXSHIELD Certificate. It contains information about key benefits and significant features of MEXSHIELD services in Mexico.

The PDS also contains important information about your rights and obligations including full terms and conditions that apply to your MEXSHIELD Certificate.

HOW THIS TRAVEL SERVICE IS DISTRIBUTED AND ADMINISTERED:

The sole provider is MEX LT, S. DE R.L. DE C.V., a Mexican Company with office address at:

Luis Cabrera # 2089 Int 103 Edificio Cuatro Picos

Zona del rio

Tijuana, B.C., Mexico

Z.C. 22450

Throughout this PDS the Service Provider/ Company is referred to as: MEXSHIELD, we, us, or our.

This Service is distributed and administered on our behalf by our authorized representatives through Latin America

CONTACT DETAILS Enquiries

Phone within United States of America ( A private Service contract by the Company): +619-607-7314

Monday to Friday, 8.30 am – 6 pm Friday, 8.30 am – 4 pm Saturday.

Hours may be subject to change. Please visit http://www.mexshield.com

Email: shield@mexshield.com

Emergency Assistance call:

Phone: +011 521 664 274 89 95 , 24 hours a day, 7 days a week

AVAILABLE SERVICE OPTIONS

MEXSHIELD provides legal assistance platform during one trip up to a maximum duration that you select that will give you access to a service that will be provided by the Company through its network of affiliated professionals.

You have the option to select the number of people that will have access to the assistance plans, a variety of different plans and geographical areas covered, a level of assistance and various upgrades and amendments which best suits your travel needs in Mexico.

I do understand that MEXSHIELD is NOT an insurance company and for the services we provide we use professional third parties; MEXSHIELD uses a GPS system to verified the location of the members and will share the information electronically to the deployed the MEXSHIELD safety assistant or any member of the network platform.

Contract Types:

You have the option to select:

1.- Individual; This option provides assistance for one adult who is 18 years of age or older and their accompanying dependent children.

2.-Couple; This option provides assistance for two adults who are in a marital relationship.

3.- Family; This option provides assistance for two adults who are in a marital relationship and their accompanying dependent children.

4.- Group; this option provides assistance to a previous set number of people that will include a private and designated companion that will coordinate any event required.

Service Plans - Geographical areas

You should select the MEXSHIELD Certificate as needed for your travel destination in Mexico:

1.- Mexico: It works by selecting one to three States of the Mexican Republic to visit.

Please note: If you have a multiple destination itinerary, you should be aware that your Certificate will only be valid in Mexican States you have selected.

No assistance is available under this service when traveling on commercial cruise ships.

Service Upgrades and Amendments

Amendments

The following service amendments only apply if they have been selected by you, the appropriate fee has been paid and they are shown on your certificate and schedule.

If you selected a plan but want to increase and/or extend it, you have to pay the applicable fee increase for the service. This will apply to each person in the group and/or selected plan. This amount will be shown under each section where it applies.

Upgrades

Natural Disaster assistance: To include any unexpected Natural Disaster as an event during which you may receive our service, you must have purchased this option and the option must be shown on your Certificate Schedule.

As per our General Exclusions our fees do not cover for any costs incurred or reimbursement relating to a Natural Disaster if an event is already known prior to purchasing a Certificate.

For any questions, please send your enquiries to us via e-mail to: shield@mexshield.com

IMPORTANT INFORMATION

This PDS, along with your Certificate and Schedule, forms the basis of your contract of service. Together, these documents explain the scope of our service. The PDS contains terms, conditions and exclusions which you should be aware of.

Please read this PDS to make sure that the scope of our service meets your needs and please check the details outlined within your Certificate Schedule to make sure that the information shown is correct.

Our service will only be available if you purchase your Certificate before you commence your travel.

Depending on your specific needs, MEXSHIELD may provide pre-trip advice related to: local medical services at your destination, information about required traveling documents and general traveling information.

Updating this PDS

Information in this PDS is subject to change from time to time. Where a change occurs in relation to information that is not materially adverse we may update it by including information on our website.

General Advice Disclosure

Any financial product advice provided by us is general only and is provided without taking into consideration your personal circumstances, objects or financial situation.

Because of this you need to read this PDS to consider if MEXSHIELD is right for you before deciding to obtain a MEXSHIELD Certificate to ensure that it suits your needs.

Privacy Policy and Disclosure

We at MEXSHIELD comply with the requirements of the Privacy Acts enforceable in Mexico and the United States of America, which apply to any personal information (as defined in the Privacy Act) that is collected by MEX LT, S. DE R.L. DE C.V. You may review our polices at: www.mexshield.com

GENERAL EXCLUSIONS

Our service will not be offered:

  1. If the service is requested prior to your arrival to your first destination in the country where the services are going to be enforced or prior to you booking your trip.
  2. If you are aware of any legal status, medical condition or set of circumstances which could lead to a request of service.
  3. If you cancel your trip before departure.
  4. If there are changes in your legal or medical status after a MEXSHIELD certificate has been issued.

GENERAL CONDITIONS

  1. We will help in any requested service under the terms and conditions of the contract only as a service provider limited to: advise without any responsibility to our Company for any situation in which you have suffered from or received medical advice, treatment or medication for: - any heart related, blood circulatory or diabetic condition; or - any neurological condition (including stroke, brain hemorrhage or epilepsy); - any breathing condition; - any psychiatric or psychological condition (including anxiety or depression).
  2. You must make sure that you inform MEXSHIELD about any change in your circumstances that happens after the certificate has been issued and before you travel. We have the right to change the conditions of your certificate in line with the change of risk.
  3. MEXSHIELD is not responsible for any cost (monetary) incurred by you by paying fines, attorney fees, third party experts, bail bond or any other monetary payments to be made to authorities, hospital or any other public or private entity.
  4. You must call MEXSHIELD you need us to give you a service under this contract.
  5. As you have acknowledged, we are not an insurance company but are a service company, therefore, MEXSHIELD will only provide services directly to the person whose name appears
  6. The MEXSHIELD certificate, without having the obligation to provide services to beneficiaries or third parties.
  7. MEXSHIELD will not be obligated to offer services during force majeure events such as war, invasion, insurrection or the use of military power in general.
  8. MEXSHIELD provides services through a network of third party professionals and companies; therefore, MEXSHIELD is not responsible for the performance of such third party professionals or companies. Our service will be limited to the communication made through our platform between our clients and such third party professionals and companies.
  9. MEXSHIELD will not be obligated to provide services if you have been involved in any deliberate, malicious, reckless, illegal or criminal act.
  10. MEXSHIELD certificates are nonrefundable

DISPUTE RESOLUTION

We are committed to handling any concerns or complaints about our products or services.

If you have a complaint or concern (including about the personal information we collect and your privacy):

  1. Contact our Call Center and file a complaint with us. You can also raise your complaint via email at: shield@mexshield.com
  2. If your complaint is not satisfactorily resolved you may request that the matter be reviewed by management by writing to: The Dispute Resolution Manager MEXSHILED; Tijuana, Mexico addressed Luis Cabrera # 2089 Int 103 Edificio Cuatro Picos Zona del rio Tijuana, B.C., Mexico Z.C. 22450, email: shield@mexshield.com
  3. If you are still unhappy, you may request that the matter be reviewed by our Internal Dispute Resolution Committee (“Committee”). We will respond to you with the Committee’s findings within 15 working days.
  4. If you are not satisfied with the finding of the Committee, you may be able to take your matter to PROFECO (Mexican Consumer Protection Bureau), Email: denunciasprofeco@profeco.gob.mx or Phone number 01800 4688722, body can make decisions with which we are obliged to comply.